Business Improvement Tools and Techniques Workshop


Business Improvement Tools and Techniques Workshop


Learn how to use the ProPeC® improvement process to apply LEAN tools and techniques to implement and manage an improvement project or to operate as part of an improvement team. Learn the practical skills you need such as process improvement, waste reduction, problem solving, project planning and implementation. 

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Very successful. Done this type of course before but left with questions. This one has been delivered clearly and is easy to follow.
— Attendee, Horticultural Sector

Business Improvement Tools and Techniques 2 Day Programme

1. Concepts of business Improvement

On completion of this module you will be able to  

  • Use a simple improvement process comprising of the following steps
    • Identifying reason why
    • Current state analysis
    • Defining the goal
    • Identifying actions and plan
    • Implementing
    • Reviewing
  • Use tools such as PDCA and DMAIC with the ProPeC®  Simple Improvement Process
  • Explain the relevance to business improvement of the three core ProPeC® elements
    • Process capability
    • People capability
    • Cultural fit

2. Reason why

On completion of this module you will be able to

  • Identify typical business drivers for improvement which include
    • Removing waste
    • Increasing value
    • Increasing efficiency
    • Quality
    • Customer service
  • Identify value from a lean perspective
  • Identify waste from a lean perspective
  • Explain the 7 wastes according to lean
  • Identify process improvement opportunities

3. Current state analysis

On completion of this module you will be able to  

  • Use metrics and measures to quantify current levels of performance
  • Use appropriate KPIs to measure current performance
  • Carry out observations and studies of current processes
  • Carry out current process analysis through process mapping
  • Carry out a current state skills analysis in line with current processes and practices
  • Identify current behaviours related to business processes and practices
  • Do a root cause analysis using a fishbone diagram and 5 whys.
  • Carry out an FMEA (Failure Mode Effects Analysis)

4. Goal setting

On completion of this module you will be able to

  • Use goal setting tools to ensure project objectives are:
    • specific and clear
    • measurable using tangible quantitative indicators
    • achievable and realistic
    • relevant to business goals and what is important to you
    • have a clear time frame
  • Set operational and organisational capability targets
  • Identify and set cultural and behavioural goals
  • Align project objectives to team, functional and business goals and objectives

5. Identify Actions and Plan the Improvement

On completion of this module you will be able to 

  • Use brainstorming techniques to generate a menu of possible approaches and solutions to achieve
    • Operational goals
    • Supporting organisational skills goals
    • Supporting behavioural change goals
  • Develop more effective and efficient processes
  • Develop the required skills and knowledge of your people in order to deliver the project goals
  • Identify ways to influence behaviour in order to deliver project goals and sustain change
  • Use a Grid Analysis to determine actions
  • Use Pareto to identify priorities
  • Use a step by step process to create a Gantt chart to plan the project including tasks, dependancies and a critical path
  • Carry out a simple risk analysis and plan contingencies

6. Implement an Improvement

On completion of this module you will be able to

  • Implement an improvement following the plan
  • Communicate effectively throughout the improvement project
  • Measure ongoing effectiveness of process improvement activity, people development and behavioural change
  • Put in place and use project controls including
    • Project meetings
    • Project reports
    • A project dashboard
  • Take action to deal with issues identified through the project controls

7. Review

On completion of this module you will be able to 

  • Carry out a review to measure how much improvement has been achieved
  • Take lessons for future projects
  • Analyse the project against the ProPeC® elements
    • Optimising the process
    • The knowledge and skills of the people
    • Supporting behaviour through the right culture
  • Make change sustainable through process, training and coaching
  • Check for more “Reason Why” to make improvement continuous


Martin John

With over 25 years experience within manufacturing in senior management roles and operational excellence projects, Martin has a significant record delivering people development, efficiency and quality improvements. He has worked at Tulip, Bakkavor, Bernard Matthews, Butters and Greencore and has successfully delivered projects such as reducing direct labour costs, new product launches, reduction of giveaway, KPI system implementation and coaching CI teams to deliver direct labour savings. Martin holds a BSc in Chemical Engineering through Birmingham University as well as IOSH and HACCP qualifications.


Stephen Mather

As a  business improvement coach, trainer and consultant Stephen has worked with industry experts to adapt common coaching practice to the specific needs of fast moving manufacturing industries. Most notably, Stephen has developed the ProPeC® approach which acknowledges the fact that sustainable improvement only happens through better processes, people who are equipped with the knowledge and skills to adopt the processes and a cultural environment that supports doing the right things.

Stephen qualified as a coach through the University of the West of England and is a CIPD qualified Learning and Development Professional. He has led business improvement and training projects for a range of organisations including Del Monte, North Kesteven District Council, Doncaster Trucast, PMP Recruitment, Pike Textile Display, Winterbotham Darby and the University of Lincoln National Centre for Food Manufacturing.